Our Refund Policy

Thank you for purchasing your product with Chef’s Promise. If there’s a problem with any items we are happy to help. Please read our returns and refund policy below to find out more information.


We accept returns if you have received a damaged or inadequate product or even if the product is not faulty. You may cancel the order at any time. Simply contact us at You must keep your proof of purchase and the item must be in its original packaging in order to be eligible for a return.


When we receive your item, we will review it. If it meets the criteria for a refund then the original amount will be reimbursed to you via your original method of payment. The time it takes for your refund to reach your account may vary.


Unfortunately, we do not offer refunds for any shipping costs, you are responsible for covering the cost. The cost of shipping will not be reimbursed with your refund.