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Shipping Policy

  1. Shipping is domestic only within the United Kingdom Mainland, including Northern Ireland. There will be a £2 surcharge for any items dispatched to the Scottish Highlands. Other shipping options may be available on request. Please send your shipping requirements to info@chefspromise.co.uk for approval/a costing quote.
  2. Shipping within the above specified areas of the United Kingdom Mainland are free of charge.
  3. Standard shipping only. No fast tracked, one day or other shipping options are available.
  4. We operate a 3-5 working day delivery scheme as standard. Orders must be placed before 5pm on a working day for this to apply to any given order.
  5. Orders received before 5pm will be handled, dispatched and received within a five working day time frame.
  6. You will be notified by email once your parcel has been dispatched.
  7. If you are unhappy with the product that you receive then please refer to our ‘returns and refunds policy’ for a comprehensive guide to returning your product.